Refund Policy
Effective as of: August 25, 2026
At Womens Wool Pea Coat, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return and refund process.
1. 30-Day Return Window
You have 30 calendar days from the date your order was delivered to initiate a return. To be eligible for a return, your item must be unused, unworn, unwashed, and in the same condition that you received it. It must also be in its original packaging with all tags attached.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer support team at support@womenswoolpeacoat.com within 30 days of delivery.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- Our team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back.
- Please do not send your item back without an RMA number, as it may delay or prevent your refund.
3. Refund Method and Timeline
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days after we receive and process the returned item. Please note that it may take additional time for your bank or credit card company to post the refund to your account.
4. Return Shipping Costs
The customer is responsible for all return shipping costs unless the item received is damaged, defective, or incorrect. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
5. Non-Returnable Items
Certain types of items cannot be returned. These include:
- Items that have been worn, washed, altered, or are not in their original condition with tags attached.
- Items marked as "Final Sale" or "Clearance."
- Personalized or customized items.
- Hygiene products (e.g., undergarments, swimwear, if applicable) for health protection reasons.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@womenswoolpeacoat.com within 7 days of delivery. Please include your order number and clear photos of the damage or defect. We will offer you a free replacement or a full refund, including original shipping costs, once the damage or defect is verified. We may provide a pre-paid return label for damaged/defective items.
7. Exchange Policy
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above to return the original item for a refund, and then place a new order for the desired item.
8. Late or Missing Refunds
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund, please contact us at support@womenswoolpeacoat.com.