Privacy Policy

Last updated: August 25, 2026

This Privacy Policy describes how Womens Wool Pea Coat (the "Company", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://womenswoolpeacoat.com (the "Site").

1. Personal Information We Collect

To provide you with our services, we collect various types of personal information. This includes:

• Contact Information: Your name, email address, phone number, and shipping address.
• Payment Information: Billing address, credit card details, or other payment method information. We do not store full credit card numbers on our servers; this information is securely processed by our third-party payment processors.
• Order Information: Details about the products you purchase, order history, and transaction details.
• Account Information: If you create an account, your username and password.
• Device and Usage Information: Your IP address, browser type, operating system, device identifiers, pages viewed, time spent on pages, referral sources, and other interaction data with our Site.
• Marketing and Communication Preferences: Your preferences in receiving marketing from us and our third parties and your communication preferences.

2. How We Collect Your Personal Information

We collect personal information through various methods:

• Direct Interactions: When you provide it to us directly, such as when you make a purchase, create an account, subscribe to our newsletter, fill out forms, or contact customer support.
• Automated Technologies or Interactions: As you interact with our Site, we automatically collect Device and Usage Information using technologies such as cookies, web beacons, and similar tracking technologies.
• Third Parties: We may receive personal information about you from third parties, such as payment processors, shipping carriers, and analytics providers.

3. Purpose of Data Collection

We use your personal information for the following purposes:

• Order Fulfillment: To process and fulfill your orders, including processing payments, shipping products, and providing order confirmations.
• Customer Service: To provide customer support, respond to your inquiries, and manage returns or exchanges.
• Account Management: To manage your account, provide access to your order history, and personalize your shopping experience.
• Marketing and Promotions: To send you marketing communications, promotional offers, and newsletters, where you have opted in or where permitted by law.
• Analytics and Improvement: To analyze how our Site is used, understand customer behavior, improve our products, services, and Site functionality.
• Advertising and Targeting: To deliver targeted advertisements to you on our Site and other platforms, and to measure the effectiveness of our advertising campaigns.
• Security and Fraud Prevention: To protect our Site, detect and prevent fraud, and ensure the security of our systems and transactions.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests.

4. Third-Party Services That Receive Data

We share your personal information with third parties to help us provide our services and fulfill the purposes outlined above. These third parties include:

• Payment Processors: Such as Stripe, PayPal, or other secure payment gateways, to process your payments.
• Shipping Carriers: Such as USPS, UPS, FedEx, or other carriers, to deliver your orders.
• Analytics Providers: Such as Google Analytics, to understand how users interact with our Site and improve our services.
• Advertising Platforms: Such as Google Ads, Meta (Facebook/Instagram), TikTok, and Snapchat, to deliver targeted advertisements and measure campaign performance.
• Customer Support Tools: Services that help us manage customer inquiries and communications.
• Fraud Prevention Services: To screen for potential fraud and ensure transaction security.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

5. Cookie Policy

Our Site uses "cookies" and similar tracking technologies to enhance your browsing experience, analyze site traffic, and for advertising purposes. Cookies are small data files stored on your device.

Types of Cookies We Use:

• Strictly Necessary Cookies: Essential for the operation of our Site, enabling core functionalities like security, network management, and accessibility.
• Performance Cookies: Collect information about how you use our Site (e.g., pages visited, loading errors) to help us improve its performance.
• Functionality Cookies: Remember choices you make (e.g., language or region) and provide enhanced, more personal features.
• Targeting/Advertising Cookies: Used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns.

You can control and manage cookies in various ways. Most browsers allow you to refuse or accept cookies and to delete cookies. Please refer to your browser's help menu for more information. Please note that if you choose to block or delete cookies, some parts of our Site may not function properly.

6. Data Retention Period

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period varies depending on the type of data and the purpose of processing. For example:

• Order Data: Retained for a period required by tax and accounting laws (e.g., 7 years).
• Marketing Data: Retained until you unsubscribe or request deletion, or for a reasonable period after your last interaction.
• Analytics Data: Retained for a period typically set by the analytics provider (e.g., 26 months for Google Analytics).

When your personal information is no longer required, we will securely delete or anonymize it.

7. Your Rights

Depending on your location (e.g., GDPR for EU residents, CCPA for California residents), you may have the following rights regarding your personal data:

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Right to Opt-Out of Marketing: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe link in our emails or by contacting us directly.
• Right to Opt-Out of Sale/Sharing (CCPA): California residents have the right to opt-out of the "sale" or "sharing" of their personal information. We do not "sell" personal information in the traditional sense. However, our use of certain advertising services may be considered "sharing" under CCPA. You can exercise this right by contacting us.

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within the timeframes required by applicable law.

8. Children's Privacy (COPPA Compliance)

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to remove that information from our systems.

9. Contact Information for Privacy Inquiries

If you have any questions about this Privacy Policy or our privacy practices, or if you wish to exercise your rights, please contact us at:

Email: support@womenswoolpeacoat.com

10. How Policy Updates Are Communicated

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on our Site and update the "Last updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Site after any changes indicates your acceptance of the updated policy.